BrightMind LLC — Refund Policy

Effective date: March 5, 2026

At a Glance

Charge	Refundable?	Details
Setup fee ($50)	Before launch: Yes	Full refund if site has not gone live
Setup fee ($50)	After launch: No	Work has been completed and delivered
Monthly hosting	Current month: No	Service runs through end of billing period
Monthly hosting	Future months: Yes	Cancel anytime, no future charges
Custom software	Per agreement	Governed by project-specific terms

1. Setup Fee

The one-time $50 setup fee covers domain configuration, initial site build from your approved demo, DNS setup, SSL certificate installation, and going live.

Before launch: If you decide not to proceed before your site has been published, we will refund the setup fee in full.
After launch: Once your website is live, the setup fee is non-refundable because the work has been completed and delivered.

2. Monthly Hosting Plans

Monthly hosting is billed at the start of each billing cycle.

No partial-month refunds: If you cancel during a billing period, your site remains active through the end of that period. We do not issue prorated refunds for the remaining days.
No future charges: Once cancelled, you will not be billed for any future months.
Billing errors: If you are charged incorrectly (e.g., duplicate charge, charge after cancellation), contact us and we will issue a full refund for the erroneous charge within 5 business days.

3. Custom Software Projects

For custom software development and SaaS projects, refund terms are specified in the project proposal or statement of work. In general:

Deposits for work not yet started are fully refundable.
Payments for completed milestones are non-refundable.
If BrightMind is unable to deliver agreed-upon work, we will refund the corresponding milestone payment.

4. Service Issues

If you experience extended downtime or service issues caused by BrightMind (not third-party outages or force majeure), we may at our discretion offer a pro-rated credit toward your next billing cycle. Contact us to discuss any service concerns.

5. How to Request a Refund

To request a refund or cancel your service, contact us at contact@brightmindllc.com. Please include your name and a brief description of the issue. We will respond within 2 business days.

Approved refunds are processed through Stripe and typically appear on your statement within 5-10 business days, depending on your bank.

6. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or on our website. The effective date at the top of this page indicates when the policy was last updated.

7. Contact

Questions? Reach us at contact@brightmindllc.com.